Once we confirm your payment, we'll ship your order within 2-3 business days. Thank you for your patience. We can't wait for your pet to enjoy our products!

If you have got any questions, please feel free to message us by email(FunnyPuffPet@outlook.com)

You can track your order by entering your tracking number and contact information on our Track Your Order page. If you checked out as a guest and don’t know your tracking number, feel free to email us at unnyPuffPet@outlook.com with your order ID — we’re happy to help!

FunnyPuffPet is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen -- all circumstances that are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If you receive an item that is damaged, defective, or not what you ordered, please rest assured that we will cover the cost of return shipping. However, for returns or exchanges due to reasons such as incorrect size choice, the return shipping fee will be the responsibility of the customer. We appreciate your understanding and are here to help, so please contact us for any issues with your order.